Frequently Asked Questions for Employers
How will my company benefit from this program?
The Juice card is simple to implement, involves no cost to the company, and enables you to eliminate paper checks, thereby saving time and money.
Is there a minimum number of employees required to establish the program?
There is no minimum number required to establish a program.
How do I pay my employees?
Once your employee registers and is verified you and your employees will receive a bank routing and account number. It is simply another form of direct deposit.
How do I invite my employees to get the card?
You can keep an inventory of branded instant issue cards at your work sites, which you can give to employees and have them register upon hire. Or you can invite your employees to register via your dedicated sign up link.
How do my employees get a card?
You provide them a card from your inventory of branded instant issue cards. Once your employee registers and is verified they will receive a personalized card through the mail. Alternatively, you could simply send them an email through our portal so that they can register and generate a new card.
Can I put my company’s name or my store front on the card?
Absolutely. All Juice cards are fully customizable to promote your brand.
How can my company get started?
Simply click on the Get Started link on the Juice website or call us today at 1-646-254-6972 to schedule a live demo.
How will this program affect our current payroll process?
It won’t! It is simply another form of direct deposit.
Do I still need to distribute pay stubs?
Yes. Your pay stubs will still be provided to your employees by your payroll service.
What are my ongoing responsibilities with this program?
You will need to assist your Enrollment Specialist with promotional materials for your employees in order to achieve a successful program.
Can I myself get a card?
Absolutely. It’s a great way to demonstrate to your employees that you also use and trust the card.
What ongoing support or resources can we count on?
If you ever have questions or issues, you can contact our Customer Service staff or your dedicated Enrollment Specialist, who will design your customized marketing and training materials for your successful enrollment.
Can we make this program mandatory?
Juice cannot be made into a mandatory program. We can help to provide some promotional marketing materials to increase employee participation.
What are my company’s liabilities related to the card accounts?
How do we address lost/stolen or replacement cards for employees?
Simply have your employee call our Customer Service line at 1-855-254-6972. We’ll handle the rest.
Who is behind Juice for Business?
All Juice cards are backed by Praxell’s financial technology. For over two decades, Praxell has been an industry leader in prepaid card technology.
How does Juice make money?
We make our money on the transaction fees when the card is used.
Frequently Asked Questions for Cardholders
How do I activate my card?
Once you enroll for the card simply call the number on the back of your card to activate.
Where can I spend the funds?
You can spend the card anywhere that accepts MasterCard cards, which is over 35 million locations worldwide. Just look for the MasterCard Acceptance Mark.
How soon are funds available?
Funds are availbale in real time.
How do I check my balance and transactions?
Cardholders can check their balance and transactions on the mobile app, www.GetJuiceCard.com, or by calling the toll-free number on the back of your card.
How do I set up Direct Deposit?
After signing up for the program, you and your employer are given a bank account and routing number.
How can I add money to my Juice Card?
You can easily add money using Direct Deposit or by loading cash or checks via INGO Money. Click here to learn more. Certain fees may apply, including those charged by the third-party load partner.
Is it safe to use the Juice Card for online purchases?
Yes. Your Juice Card can be used at thousands of online retailers.
Are there limits on how much money I can load, transfer or receive?
Please refer to the Cardholder Agreement for additional information on limits by all load types.
What do I do if I forget my login ID or password?
If you’ve forgotten the answer to your security question(s), call 1-855-687-2114 24 hours a day, 7 days a week, and a Member Services Representative will assist you.
How do I request a replacement card?
Please contact Member Services at 1-855-687-2114 to request a replacement card. A Replacement Card Fee may apply; see Cardholder Agreement for details. Your replacement card should arrive in 7-10 business days. If you do not receive your Juice Card within that time period, contact Member Services to make sure that the address we have on file for you is correct.
What if my Juice Card is lost or stolen?
To report your lost or stolen card, immediately call Juice Member Services at 1-855-687-2114 so that we can cancel the card and issue you a new one. You will receive your new card within 7-10 business days. A Replacement Card Fee may apply. See Cardholder Agreement for complete details.
What is the ZIP code of my card?
The default ZIP code is the one used for the address to which the cards were originally shipped. You can update the address assigned to each card at any time.